REFUNDS & RETURNS POLICY
HOW LONG IS DELIVERY?
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- Delivery to Europe is usually 12-20 days
- USA 12-25 days
- Remote destinations such as Brazil, 20-50 days
- South Africa up to 60 days
- Rest of the world 15-35 days
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HOW MUCH IS THE SHIPPING COST?
Shipping is FREE worldwide for all orders. There is no cost.
HOW LONG IS PROCESSING & DELIVERY TIME?
Handling and processing time is 1-2 business days until we dispatch orders, but we strive to ship out orders as quickly as possible so that you can receive your order in the fastest possible time.
WHERE IS MY ITEM SHIPPED FROM?
Your hat is shipped from the factory warehouse in China located in the city of Shenzhen.
WHAT IS THE QUALITY OF THE HATS AND CAPS IN YOUR STORE?
Please rest assured that all hats and caps in store are of the highest quality. All caps and hats are quality checked prior to shipping, and packed in protective packaging to ensure you receive your order in the most perfect condition.
IF THERE IS A HAT OR CAP I WANT NOT AVAILABLE IN YOUR SHOP, CAN YOU GET IT FOR ME?
Yes, we are asked this question quite a lot by our clients. And the good news is, we are able to get most hat and cap products for you due to our strong product sourcing. If there is hat or cap product you want not available in our shop, please contact us with details by using the Contact page, and we’ll respond to you within 24 hours. Usually, within 24 hours, we can make the desired product available to order straight from the Capsyhats shop https://capsyhats.com/
WHAT PAYMENT METHODS DO YOU USE?
We use Paypal for order purchasing, or if you prefer you can use VISA or Mastercard or other credit cards via Paypal.
IS MY PAYMENT SAFE?
Yes, all payments made through the Capsyhats website are safe and secure due to strong encryption integrated into the site. The Capsyhats website is protected and is SSL certified represented by the small padlock displayed in the internet address bar seen at the very top of the page.